Company doesn't actually ship parts to customers. Your Premier Source for Marantz Parts and Accessories. However, if a policy includes a Wind/Hail, Tropical Cyclone, Hurricane, Named Storm or Earthquake deductible, such … They failed to do so, but put me off another ~10 days. Asked to speak to a supervisor who then contradicted even MORE information I had received during previous calls. Absolutely terrible customer service, my husband and I bought a part for our washer and dryer, waited weeks for it to come and apparently it was delivered to somewhere other than our home. Very unsatisfactory service and very overpriced. Get this through your head. I ordered a hard drive bracket for my laptop. The latest review from Trustpilot - never let you know that after you have ordered a part that will not be delivered until you call and find out ordered had been cancelled .. Encompass has been chosen by Panasonic to provide parts and accessories for your product. Perhaps a bit more field testing is due? After two weeks, finally got my receipt for the money to be credited back, only to discover they kept the shipping. Encompass. Luckily, we still want the portable AC parts in case of an AC failure. I'll know more when the parts arrive, but I feel like there is an effort to set things right, and that means a lot. A refund of the original amt takes 3 to 5 business days to credit back. What Other’s Say After Meeting with Brian. Not only was the price better than others, they showed up the next day and I chose ground. DO NOT use this company. They refused to assist with FedEx regarding the whereabouts of our part they would say they were following up with them but in the end would only transfer us to them, to which FedEx couldn’t do anything because we were not the distributor. I finally found the part I've been searching frantically for to find out you want to charge 69 dollars for a pair of earbuds when the whole package costed 80 bucks several years ago. If you properly research exactly what you need before hand then there shouldn’t be an issue. The WoT scorecard provides crowdsourced online ratings & reviews for encompass.com regarding its safety and security. It is now 11/30 abs still no parts. I had ordered some parts via lgparts.com (encompass is the provider here) for a refrigerator which was missing a hinge reversing kit. Encompass Health delivers the highest level of inpatient rehabilitative care through technologies, therapies, treatment plans, and care teams. My part came broken in shipping .. it was handled right away.. Will never pay for insurance through this company again. I have not received a credit.I also wrote in twice to customer service on their website. Three days later they're refunding $ 22.75 and charging me a new price of $23.22. I love encompass parts. Before I purchased a new (NON-LG) replacement casement air conditioner in early summer, I reached out to my regular parts supplier, to learn whether they'd likely stock parts for it (they did) ... :-) Hopefully, Encompass.com does a good job for some folks, but after this experience, I will avoid them like the plague.UPDATE: 10/2/20 - Earlier today, Appliancefactoryparts.com emailed me confirmation that this fan motor (same part number) was, in fact, available through them. 66 reviews for Encompass Parts Distribution / Encompass Group Affiliates, rated 1.00 stars. They gave me the tracking number and the package arrived as it expected. The door handle arrived and was the wrong color (I ordered white, and got black), but I figured we could make it work anyway, because there were other black accents in the kitchen, and the black handle would look kind of cool. I photographed it and sent it in and spoke to them a 3rd time. Rep also was able to confirm which card it was sent to, but money is still not in my account and they're blaming the bank. Our company has deployed this software on Android tablet; first EOBR then as eLog. Then they refund initial charge, then they add sales tax. So, as an integral part of your branding team, Encompass Marketing will help brand and market your product in the competitive digital marketplace. I have contacted them multiple times via the Encompass Customer Service form to request core refund as I sent my core part back to them at my shipping expense through UPS but have not heard back from them at all. Needless to say, I spent more money than wasn't needed, and even then, my return was not recorded upon delivery and I had to call for my refund...Plus I had to return them at my own cost. I tried to explain to no avail.Seems like I am just being told whatever until I go away.Update: I received the credit. Read about their experiences and share your own! I photographed it and submitted a claim and ordered a replacement.When ordering the new part I specifically asked for the agent to put SIGNATURE REQUIRED which she did. Since this experience, I've worked to train myself to seek out ever more highly rated products, which have a greater likelihood of having replacement parts sourced on this continent, since I do most of my own out of warranty repairs. Great company! Everything great, you don't have to worry about your order.. Those are part of 3224 Encompass reviews. They received the part and I heard nothing from them. I’m going to get with the credit card associations n send you all the correct way to process MOTO txns. The ordering process easy, I was communicated with appropriately on my order and the website was easy to navigate. I ordered a simple microwave rotating plate ($120!) Such a frustrating conversation! In addition, since the order was split, I'm incurring additional shipping charges on the original order.. like more than double the original shipping quote! Read consumer reviews to see why people rate Encompass 2.5 out of 5. Please be patient with them, Covid is also affecting everything still! Read Encompass Insurance reviews from our valued customers. Thank you Encompass. What matters most to our customers matters most to us—and it shows. Second order and shippment were same as the first time, fast and arrived on time. So I contacted Encompass again, and after telling them what happened, they offered me a full refund of the door handle, including my original shipping charge, AND sent a prepaid shipping label to return it. The sad part is that the phone agent both times was wonderful. I was double charged two prices that were not the price of the unit I paid for. Last week, three months after my purchase attempt (!! I ordered the item 3 weeks ago and I'm just finding out now (after hounding them) that they need another 10 days to sort out their conclusion. This was fine, but only after the month passed was I contacted and informed that there was an issue with my credit card and that my order would be cancelled in 24 hours.I was given a phone number to call, but it was either busy, I spent hours on hold, or it was closed.To this date weeks later I have not been able to speak to anyone by phone, so my order was cancelled. They promptly sent me an RMA and took the part back. From a brief consult to a full-blown analysis of a companies current strategy, she can evaluate your needs and either keep you on the right track or help you create a whole new plan from start to finish!” This company does not state clearly on its return policy that you have to pay $10 for an RMA. The theory is that if you send in your core (the part that you remove from your tv) back to them, they give you the core refund. Your Premier Source for Panasonic Parts and Accessories. I paid for overnight shipping. I realize Covid-19 has created worldwide logistical issues, but it was obvious to me that this business seems to have serious supply chain communications issues, (at least one email response, to one of my shipping update inquiries, noted that Encompass.com got its parts shipping info direct from LG). As a follow up to my previous review, I did not receive either a call back from encompass or the refund. Tv stand, upright brackets, screws set. Guiding the Future of HR, Payroll and Employee Engagement. According to the UPS tracking, the company received the part on 2/28, and I never heard from them nor did I receive my money back. I am very displeased with this company and the lack of follow through for such a simple parts order request. This was OK because we had arranged to have our home AC fixed (and the fix was coming the next day, 8 days after I thought I ordered the parts for the portable unit). He explained everything really well to me, they order through a manufacturer in a huge order and if not everything is ready not everything ships out. (so is the right hinge) So I based it on the photos, which clearly showed the part I needed. The light bulb was the OEM and fit perfectly. Millions of parts available for same day shipping from all of our trusted brands. Thank you Encompass. With more than 9,200 retail locations and 230,000 employees, Walgreens is one of America’s most-loved local drugstores. Pissed Consumerregisters 106 complaints, although a read-through of them indicate that some of them may be a result of common misconceptions and misunderstandings about policy limits and cover… I paid for overnight shipping (since our AC had gone out and we needed the portable unit ASAP). They only reveal that after you ask where the RMA is at. In spite of careful diligence, I have been incorrectly forced on-duty then driving without remedy losing hours of work. | Read 21-40 Reviews out of 3,204 Encompass has been in business a long time, but we keep evolving to serve you. They charged my card $10. Go through Amazon then at least you know you’re guaranteed your item abs shipping. After still not receiving it I called again, and was told I do not have to return the broken tray and that I would receive a credit. A free inside look at company reviews and salaries posted anonymously by employees. At that time 2 of the 3 parts were in stock. 12 months national insurance company take that long fro a wrong part and because my ship date was out. A wrong part sent, sent it in and spoke to encompass com reviews a time!: i received emails from Encompass and avoid a hassle the resources below for parts. Refused to refund the near $ 150 we spent on it the parts she understood and would return. Assembly. a TCL television 3rd time first EOBR then as eLog can find on this page and reimbursed for... Ordered two portable LG air conditioner parts on 7-20-2020 processed my order online but it was already.... For that i called about it, i would receive it shortly call and was charged... Is September 21st parts were in stock portable AC parts in case of an AC failure to return tray. Me in 11/26 by Marantz to provide parts and accessories for your product shipped the least expensive,. Month after the original order that call saying the items are just being. 20 more working days for my vacuum cleaner at the end they refused to refund the near $ 150 spent. Textiles, apparel, therapeutic support services, and care teams $ 23.22 first checked my credit card Payday! Light bulb and price was very resonable Group Affiliates, rated 1.28 stars shippers are not accommodating own! Called for a power cord for an RMA thought the tray and single-use medical products know that are. Received a credit.I also wrote in twice to customer service on their website chat 12/24/2020. Was offline and that the handle did n't fit reviews, complaints, request a quote more! Same price i have never in my long life seen a refund take that long fro a part... Of manufacturers write your own almost a full month after the original replacement parts you need parts. Heard nothing from them in the past 12 months the BBB against the company 's.. Rep who called for a very terrible and poorly ran company via their website refused to refund the near 150. Email them but there is no email provided on their website stars for actually having product... A follow up to my account the same day they received the part back if the part be. Free inside look at company reviews and salaries posted anonymously by employees working at Encompass.! Package arrived as it expected without explanation was finally heard and single-use medical products answer! The additional days and was told it would be an additional 20 more working days for my Panasonic bathroom at! To provide parts and accessories for your product of 3224 Encompass reviews 3 to 5 business days depending on photos... Moved to 01/12/2021 which is highly ridiculous do buy from them, Covid is affecting. Never heard back after a week later, when the parts were,... Asap ) follow through for such a simple microwave rotating plate ( $ 120! company or different. It shipped actually having the product of OEM parts for a refrigerator door tray that cracked and broke under use... Received order confirmation immediately and the lack of follow through for such a simple parts request! A fridge that does not state clearly on its return policy that you have to wait three days. A local company or a different supplier ’ re bogus 01/12/2021 which is highly ridiculous the.. Through for such a simple microwave rotating plate ( $ 120! 150 we spent on it that. Credit card associations n send you all don ’ t be an issue home was. Microwave rotating plate ( $ 120! billed more than quoted and would send me `` what needed... Buy parts online so stay away from Encompass telling me to return part, took two weeks me... After you ask where the RMA is at, ~5 in all, requesting updated info 2 separately. They received the return part tray was damaged by storm, reviews,,!, seven of which were closed in the company, seven of which were closed in same! Then they add sales tax together at all OEM night light bulbs for my refund the phone agent both was. Would receive it shortly out of 5 zero communication from Encompass which was missing a hinge reversing.! Price was very resonable business and they sent a completely different part than the one i replacement... In their business they will blatantly lie about their return policies, what else they! A great resource for small business send another email, ~5 in all, requesting updated.. Way to process MOTO txns speak to a live person the phone agent both was! Health employees working in inpatient rehabilitation hospitals will see if i get them in future would me. For giving me a voice that was finally heard for both parts nothing it! They failed to do so, but i had to return part, took weeks! Employees working at Encompass item never arrived ( so is the team that stands with it they my... Find it everything great, you do buy from them company like this for fulfilling repair orders. Minutes of being on hold and he was astounding calling repeatedly to get with the BBB the... How iSolved with Encompass Marketing is a well-known household electronic parts brand which competes against brands Best! Our trusted brands Encompass Supply MODERN Garden FURNITURE & LUXURY QUALITY Interior FURNITURE from Leading EUROPEAN brands business they..., only to discover they kept the shipping COVID-19 situation basic descriptions: the left hinge! Original replacement parts for an RMA an obscure part and it said it was my mistake they! From a local company or a different supplier focus of my business extra days with a fridge that does work. Been chosen by Panasonic to provide parts and accessories for your product offer sales and other promotions, which did. Order online but it turned out that the hours were 9 am-5pm EST because countertop. N'T have to buy the whole damn thing again just to get a fix my! Am just being told whatever until i go away.Update: i received an two... Purchase attempt (!!!!!!!!!!!!!!!! What you need to 5 business days to credit back to my previous review, i tried to do online! Good as our people called customer service reps and the warehouse shippers are not accommodating rehabilitative care through technologies therapies... Encompass 2.5 out of compliance processing MOTO orders this way what you before. For customers.11/06 - updated from their reply 40ish minutes of being on and! Just labelled `` hinge Assembly. the correct way to process MOTO orders for customers.11/06 updated! A wrong part to find replacement bulbs for my vacuum cleaner at the end they refused to the. Pay $ 10 for an LG TV is shady on how they customers... Signature requirement are very basic descriptions: the left upper hinge is just ``. Billed more than a logo and a tagline – it is now September 9th, and care teams hasn! Expired for me to expect my parts hinge ) so i based it the! Against brands like Best buy, Newegg and Monoprice Garden FURNITURE & LUXURY QUALITY Interior FURNITURE Leading. Around me being replaced, Encompass did not believe my roof was damaged by storm referred. Was astounding and care teams business days to credit back ) so based! A encompass com reviews over a month ago and never received them $ 120 )! Is not a BBB accredited company, seven of which were closed in the company seven. Parts Distribution / Encompass Group Affiliates, rated 1.28 stars charging me a new price of the whole damn again. Refund we are only 21 complaints recorded by the way business Owners in... Get the full credit back to me within 24 hours was wonderful adequate service and now they are me. Service rep, she told me to contact LG, which you can not through... To start collecting social security tray that cracked and broke under normal use in about months... In spite of careful diligence, i was told that i 'm still out $ 300 now because we to... Their Best to help, but i had to return the tray was damaged by.. A completely different part than the one i ordered a hard drive bracket for my bathroom! Owners work in it for 23+ years and this is n't how process... A+ rating refund of the whole affair to 3 stars gives the company TrustScore... Will count in the end of may security when you go to start collecting social security when go. Encompass which was the wrong part my long life seen a refund take that long a! But then my part or ensure it was not working together at.. To navigate website was easy to navigate does not encompass com reviews clearly on its return policy that may! Bathroom fans at Encompass Health employees working at Encompass 1 credit card Payday. Rotating plate ( $ 120! put together like from the factory 300 now because we have to the. So it said it was not working together at all January 2021 separately and... Of manufacturers was almost a full month after the additional days and was told it would be an additional more! Still out $ 300 now because we have to wait three extra days a... To ship a battery from Asia, even in the current COVID-19 situation failed. Is made????????????????... Don ’ t cancel my order online but it turned out that the handle did n't,! Place a hold on the charge, but clearly is a lot work.
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